Tajee Privacy Policy

This Privacy Policy describes how Tajee collects, uses, stores, and protects the personal data of players who register and use the Tajee platform at tajee.net and through the Tajee mobile application. By creating a Tajee account or continuing to use the platform, you acknowledge that you have read and understood this policy.

Tajee takes the privacy of its players seriously. We understand that the people who use our platform trust us with sensitive personal and financial information, and we treat that responsibility with care. This policy is written in plain language so that every player — regardless of technical background — can understand exactly how their data is handled.

Tajee collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with the platform.

Information you provide directly:

• Full legal name and date of birth
• Mobile phone number used for registration and mobile banking
• Email address (if provided during registration)
• Identity verification documents when requested for KYC purposes
• Communications you send to the Tajee support team

Information collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Pages visited, time spent on the platform, and features used
• Session data including login times and duration
• Transaction history including deposits, withdrawals, and bet records

Summary of data categories:

Tajee uses the personal data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy without first obtaining your consent.

• Account management: To create and maintain your Tajee account, verify your identity, and keep your account secure.
• Transaction processing: To process deposits and withdrawals through bKash, Nagad, and Rocket, and to maintain accurate records of all financial activity on your account.
• Platform operation: To deliver the games and features available on Tajee, personalise your experience, and remember your preferences.
• Customer support: To respond to your queries, resolve disputes, and investigate complaints.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct as described in the Tajee Terms and Conditions.
• Responsible gaming: To monitor betting patterns and identify players who may need support, in line with our responsible gaming commitments.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of the Tajee platform.

Tajee processes your personal data on the following legal grounds:

• Contractual necessity: Processing your data is necessary to fulfil the contract between you and Tajee — that is, to operate your account and provide the services you have signed up for.
• Legal obligation: Certain data processing is required by law, including identity verification for anti-money laundering purposes and the retention of financial records.
• Legitimate interests: Tajee has a legitimate interest in preventing fraud, maintaining platform security, and improving the service it provides to players.
• Consent: Where Tajee processes data for purposes beyond those listed above — such as sending promotional communications — we will ask for your explicit consent first.

Tajee does not sell your personal data. We share your data only in the limited circumstances described below:

• Payment processors: Your mobile number and transaction details are shared with bKash, Nagad, or Rocket as necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they handle.
• Identity verification providers: When KYC verification is required, your identity documents may be shared with a third-party verification service. These providers are contractually bound to handle your data securely and only for the purpose of verification.
• Legal authorities: Tajee may disclose your data to law enforcement, regulatory bodies, or other government authorities where required to do so by law or in response to a valid legal request.
• Fraud prevention services: In cases of suspected fraud or money laundering, relevant data may be shared with fraud prevention agencies or financial intelligence units as required by applicable regulations.

Tajee uses cookies — small text files stored on your device — to make the platform work correctly and to improve your experience. The cookies used by Tajee fall into the following categories:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and ensure that the platform responds correctly to your actions. You cannot opt out of essential cookies without stopping use of the platform.
• Preference cookies: These remember your settings and preferences — such as your preferred language or display options — so you do not have to set them again each time you visit.
• Analytics cookies: Tajee uses anonymised analytics data to understand how players use the platform and to identify areas for improvement. This data does not identify you personally.

Tajee does not use advertising cookies, retargeting pixels, or any tracking technology that follows your activity on other websites. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

Tajee retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. The specific retention periods for different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for two years from the date of the last communication, unless the matter relates to an ongoing dispute or legal proceeding.
• Technical and usage data: Retained in anonymised or aggregated form for platform analytics purposes. Identifiable technical data is deleted within 12 months of collection.

When data is no longer required, Tajee deletes or anonymises it securely. Data that has been anonymised — meaning it can no longer be linked back to you — may be retained indefinitely for statistical and analytical purposes.

Tajee implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the Tajee platform
• Encrypted storage of sensitive account data on Tajee servers
• Access controls that limit which Tajee staff can view personal data, based on their role
• Regular security reviews and vulnerability assessments of the platform
• Two-factor authentication options for player accounts

While Tajee takes data security seriously and applies industry-standard protections, no system is completely immune to risk. In the event of a data breach that affects your personal data, Tajee will notify affected players as required by applicable law and take immediate steps to contain and remediate the breach.

As a Tajee player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the Tajee support team at [email protected] with your registered mobile number and a description of your request.

• Right of access: You can request a copy of the personal data Tajee holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask Tajee to correct it.
• Right to erasure: You can request that Tajee delete your personal data. This right is subject to legal retention obligations — Tajee may be required to retain certain data even after an erasure request.
• Right to restriction: You can ask Tajee to restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to Tajee processing your data on the basis of legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

Tajee aims to respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and you will be notified if this is the case.

The Tajee platform is strictly for adults aged 18 and above. Tajee does not knowingly collect personal data from anyone under the age of 18. If Tajee becomes aware that a player is under 18, the account will be closed immediately and any data collected will be deleted in accordance with applicable law.

If you believe that a minor has registered on the Tajee platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Tajee may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that affect how we use your personal data, Tajee will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically so that you are always aware of how your data is being handled.

Continued use of the Tajee platform after a policy update has been published constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should stop using the platform and request account closure.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Tajee handles your personal data, please get in touch with the Tajee support team:

• Email: [email protected]
• Live chat: available from within your Tajee account dashboard
• FAQ: tajee.net/faq

When contacting us about a privacy matter, please include your registered mobile number and a clear description of your request or concern. The team will respond as quickly as possible, typically within a few hours.